Video Course Bookings/Online Content
  • All video courses can be viewed online, following payment.
  • Once a Video Course has been payed for, you will be sent a confirmation, via email.
  • Video Courses can be accessed in your account, by logging in.
  • Video/Audio recordings of our online content are strictly prohibited.
  • Video Subscriptions are subject to Copyright Laws.  Users found to be sharing logins details to access videos will have their subscriptions cancelled without a refund.  Legal action may also be taken.
  • The above applies to any online e-content we may have. e.g. podcasts, cases etc.

Video Course/Online Content Cancellation terms

  • Due to the nature of our Video Products, cancellation of subscriptions cannot be made, as video materials may have been accessed for use.
  • The above applies to any online e-content we may have. e.g. podcasts, cases etc.

Don't Pass, Don't Pay: Promotions

  • 'The Don't Pass, Don't Pay' promotion is available on some products, where it has been mentioned on the specific product page.
  • In the unlikely event you don’t pass the exam relevant to the product that you brought, we will pay back all your payment minus an admin fee of £49.99. The admin fee includes administration, server usage costs and online banking charges that we incur.
  • Whilst we appreciate the difficulty of the situation, we do ask for proof of the results before issuing a refund.
  • Candidates who fail their exams, can get in touch with us via email to process the claim. 
  • This privilege is reserved for those candidate who genuinely do fail, all other acts of dishonesty will be followed with legal action and possible reporting to the GMC.

Virtual Coaching/Events Refund Policy

  • Cancellations less than 10 days before course: No refund
  • Cancellation more than 10 days before course: Full refund minus a maximum of £49.99 administration fee. 
  • Please note that if you are unable to attend on the day for any reason, without advance notice of cancellation, you will not be entitled to any refund.

Cancellation by i-medics

  • In the unlikely event that i-medics has to cancel a prebooked session, we will inform you as soon as possible. You will be entitled to a FULL refund OR we will book you onto the next available date, whichever is convenient for you. i-medics will not reimburse any travel or associated fees.

Tax Charges

  • All prices include VAT at the current rate (20%)

Credit Card Security

  • When orders are placed on our website, credit/debit card numbers are encrypted using 128 bit encryption, via ‘Sage Pay’.
  • ‘Sage Pay’ is a popular, secure, on line payment service.
  • You can be completely assured that nothing you pass to ‘Sage Pay’s’ servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
  • Once on the ‘Sage Pay’ systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. 
  • The data ‘Sage Pay’ hold is extremely secure and ‘Sage Pay’ are regularly audited by the banks and banking authorities to ensure it remains so.
  • i-medics will never see your credit/debit card details.

What personal information do we collect from the people that visit our blog, website or app?

  • When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. We may contact you for further marketing. If you do not wish to be contacted please just send us an email from our contact is page. We may also contact you via Whatsapp.

When do we collect information?

  • We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

  • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To send periodic emails regarding your order or other products and services.
    • For marketing purposes

How do we protect your information?

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

  • We do use cookies for marketing purposes
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
  • If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure

  • We may release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
  • We may engage with third parties whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Third-party links

  • Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Affiliate Programme
  • Our affiliate programme pays a flat 5% commission on any purchases made through affiliate links
  • Payments will be made on a monthly basis, via bank transfer or paypal.
  • International accounts may incur a small transfer fee upon payment, which will be deducted from the final amount
  • Products that we promote on behalf of 3rd parties will also be eligible for the affiliate programme, however the amount payed for this products will be calculated on the amount commission that we earn from these 3rd parties
  • Affiliate links cookies expire after 30 days
  • Affiliates must adhere to reponsible good behaviour practices when promoting i-medics cs products. Failure to do so may result in termination of the affiliate account, including loss of any earnings